“Just after moving into our new house, I heard the American Standard furnace making a loud noise. The vibrations were so bad it was shaking the floor above. When I popped off the door of the furnace, I was surprised to see that water was standing in the bottom. I don’t know much about furnaces, but I am pretty sure they shouldn’t have water inside. Why does all of this happen when husbands are out of town? So, I texted our builder, who called Masters Brothers. Within minutes, Ryan was at the door. I mean, this was a Friday evening, in the winter, dark and bitter cold. But there he was, ready to fix the furnace. He took out pieces and he put to pieces and, basically, performed some kind of magic. Furnace was fixed and all was well. Ryan went beyond just fixing the furnace. He walked me through the basics of changing my own furnace filter. Then, he even went so far as to register the products for me so I would be sure to get the extended warranties. We aren’t new to this area. We’ve lived here for 25 years. Up until this year, we used another large company in town, at two previous homes. Honestly, it was hit or miss when those guys would come over to inspect the furnace. It was one problem after another. Clearly, they needed a bit more training. I can’t believe it took us a quarter of a century to figure out we needed to change companies. But we finally did and couldn’t be happier. We purchased an American Standard HVAC system only because we wanted Masters Brothers to do the installation and service. American Standard may be good, but Masters Brothers makes the system second to none.”
New Construction Installation
“Just a note to tell you how pleased we are with your company and specifically Luke Fehr’s work. He was efficient and cleaned up very well. He is a very pleasant and capable technician.”
Full System Replacement
“Hey Nate! Wanted to send you this note regarding the team you sent to replace our HVAC. They were the most impressive, respectful, courteous, considerate, knowledgeable, and kind contractors that Kristy and I have ever had do work for us. Wally and Luke arrived ahead of schedule (something that never happens) and were ready to go to work. They both patiently listened to me as we discussed the project, covering all the necessary details of the installation. They both went out of their way to protect what was there so it is impossible to tell they were there at all. In fact, their installation is better than what was in the house originally. They acted professionally, with an enjoyable sense of humor that made it all better. Kristy and I are very happy with the results, and with the team you sent. You now have a loyal customer. Please extend our sincere appreciation to them both.”
Full System Replacement
“Had an A/C tune-up and I was very happy with their service. The technician made sure to wear shoe covers to protect the floor and I really respected that he also gave me a clear understanding of the condition of the unit. I am very happy with their service.”
“I contacted three electrical contractors regarding the installation of a whole house standby generator and Jeremy Masters was the first to respond. He was very knowledgeable and provided the information I needed to know about standby generators. I contracted with Masters Bros. based upon reputation, quality of work, and reasonable pricing. Jeremy performed an onsite survey at my home to provide an estimate for a generator system. A few days later the new generator installation was completed by the electrician, Erik, in less time than he estimated. Erik was polite and explained the operation of the Generac generator as he completed the wiring. It was apparent he had an abundance of experience which enabled him to perform the job efficiently. I definitely recommend Masters Bros., for all Electrical and Heating/Cooling jobs based upon my recent experience with the company. They deliver products and service on time at prices reasonable for the customer.”
“I called yesterday hoping to get someone here today. What I got was someone here in 3 hours. John was a total professional. Explained everything, answered all my questions and played with my dog.
He took the cover off our A/C unit, cleaned it off, checked everything out and topped off the coolant. When done he made sure everything was working right BEFORE putting it back together. Made sure that the house was cooling down before he left. We will be calling them again to check out our furnace in the Fall.
Thanks, John, for being a stand up guy. Masters Brothers is lucky to have you. Will definitely be requesting you for our service tech.”
“Ken came out on Saturday (off hours) to fix the A/C. He was very courteous, informative, and honest (not to mention very dog-friendly!) Highly recommend this place and Ken!! Price is reasonable too, in fact, cheapest service call in town!”